The premium support framework provides a the features of the standard support framework with the additional benefits of remote support for all servers and desktop pcs. Service Level Agreement and included onsite support. The premium support framework is designed for organisations which require a high level of coverage that ensures their IT systems run reliably with minimum downtime.
Some of the key features of the premium support framework:
- Unlimited Telephone helpdesk and e-mail support
- Unlimited onsite time relating to support & network maintenance
- Unlimited remote management of all workstations, notebooks and servers
- Pre-emptive maintenance visits
- Service Level Agreements (SLAs)
- Priority response with dedicated contact details
- Daily internet & backup monitoring
- Monthly system and server checks
- Free site survey consisting of a network audit and report. The cost is credited in full if choosing the standard support contract.
- Annual or quarterly payment
- Reduced rates for consultancy, project or installation work
- Includes support & maintenance of supported firewalls & routers
- Includes desktop software rebuilds
If you require further details please e-mail the Kymaco sales team at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or contact 0845 0941079.